F. A. Q.
Is there a "right" and "wrong" way to hang my Acadia S-hooks?
Yes, there is. We designed the hooks to hang from the smaller curve. This allows for enough of an opening for the hooks to pass along a standard 1" rod (a thinner rod is fine too). The larger curved end allows for movement as the curtain slides, and provides enough space for the curtain to sway without falling off the hook.
Can I use your shower curtains without a liner?
You can, but know that using our curtains without a liner requires special care in order to prevent mold and mildew. Canvas is naturally water-resistant which means that water will not leak onto your floor while showering, but it is not water repellent. If you chose to go this route make
sure to shake off excess water from the hem and pull the curtain to the outside of the tub to dry.
We recommend laundering every two weeks.
I have chrome hardware in my bathroom and your grommets are brass. Is this going
to look OK?
As a stylist I have always loved mixing silver and gold jewelry. When it came to defining Quiet Town's stand on grommet finishes we went with brass knowing it was a risk (most people have chrome hardware in the bathrooms) but we felt it was the most inspiring choice as designers. We hope to inspire you to take a risk and mix it up too. There is no right or wrong choice, it's merely a preference. That said, we would love to hear from you. Let us know if you are "into it" or not, because in the end we want you to be happy.
Do you make extra long length shower curtains?
We can make a curtain to your specifications. Just write to us at email@example.com to enquire.
I live locally in Brooklyn. Can I pick my order up from your studio? Or is there a local pick up location?
There is a location pick up location in Brooklyn we can offer. Special accommodations must be made in advance of ordering. Please contact firstname.lastname@example.org to make arrangements.
Do you ship internationally?
We are do ship internationally. If you are curious to know how much shipping will be, don't hesitate to email us at email@example.com to request a quote. It is important to know what you will be purchasing so we can estimate weight.
Why do you make your curtains in Brooklyn and your rugs in India? Why not make
everything in the USA?
We ask ourselves that every day. It would be so much easier if we could make
everything here. But the truth is that the rug artisans in India are incredibly
talented. And rather than ask an American rug company to make an Indian Kilim we
knew in our heart that India was where we needed to go. That said, we chose a
factory that is REACH certified and has amazing employee standards and practices.
So although we can’t visit, we know that they are doing a great job both with our
product and their artists
Do you accept returns or exchanges?
Yes! Quiet Town will extend a complete refund if we hear from the customer within 14 days of receiving the goods. Customer must ship the products back on their own. Quiet Town will arrange for a store credit if the return is made between 15-30 days of the customer receiving the goods. Customer is responsible for shipping back the goods to Quiet Town. If a customer receives damaged goods from Quiet Town please contact us within the aforementioned period and we will send a shipping label and arrange for a refund.
SHIPPING AND RETURNS
PRESS & PARTNERSHIP INQUIRES