F.A.Q.
F. A. Q.
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Orders are processed and shipped Monday-Friday. Please allow 24hrs for the warehouse to process your order. Domestic (U.S.A.) orders are delivered within 2-7 days after your order has been processed. International orders are typically delivered within 10-14 business days but may be longer. Please visit the Shipping and Returns link at the bottom of the page for more information.
*Pre-Ordered products will ship on or about the estimated shipping date on the product page.
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Yes, we can offer expedited shipping options and signature required. Please contact us here before placing your order to make arrangements.
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Yes! Quiet Town offers refunds (for the cost of product only) if we hear from you within 15 days of receiving the goods. Exchanges or store credit are available between 15-30 days of you receiving the goods. Sun Shower Curtains are final sale and cannot be returned.
Please head here to begin a return or exchange.
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Shipping and duty costs will automatically calculate during the checkout process through the Global Shopex portal. They are our global shipping partner and will be who you contact if you have any questions regarding your order. You can contact them at customercare@globalshopex.com.
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Yes, we can make our canvas curtains to your specifications. Contact us here to enquire. Please include the style, color, dimensions and ship-to address for a quote. Please note that custom orders are Final Sale and cannot be returned.
Unfortunately, we cannot accommodate custom Sun Showers or rugs at this time.
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How do I clean my Sun Shower curtain?
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We recommend cleaning your Sun Shower curtain every 1 to 2 months depending on how hard your water is and how often the curtain is used.
We have found the greatest success with Method All-Purpose surface spray and a soft brush. Lay your curtain dirty-side up in your bath or shower. Spray all over and scrub with light to medium pressure with your soft brush until the entire curtain is sudsy. You might feel a slight "resistance" against your brush at first rub (depending on how dirty your curtain is), keep working til the surface feels slick against your brush. Rinse and hang to dry.
Your curtain might not look completely brand new after cleaning but you will see great improvements.
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Spot clean or machine wash cold and lay flat to dry for all sizes (as long as they fit in your machine). We don’t recommend tumble drying as the heat shortens the life-span of most things, so dry at your own risk. Rugs can also be dry cleaned.
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Is there a "right" and "wrong" way to hang my Acadia S-hooks?
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Yes, there is. We designed the hooks to hang from the smaller curve. This allows for enough of an opening for the hooks to pass along a standard 1" rod (a thinner rod is fine too). The larger curved end allows for movement as the curtain slides, and provides enough space for the curtain to sway without falling off the hook.
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CONTACT
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SHIPPING & RETURNS
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WHOLESALE & TRADE INQUIRIES
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PRESS & PARTNERSHIP INQUIRES
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