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F. A. Q.

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Q

When will my order ship?


A

Orders are processed and shipped Monday-Friday. Please allow 24hrs for the warehouse to process your order. Domestic (U.S.A.) orders are delivered within 2-7 days after your order has been processed. International orders are typically delivered within 10-14 business days but may be longer. Please visit the Shipping and Returns link at the bottom of the page for more information.

*Pre-Ordered products will ship on or about the estimated shipping date on the product page. 

Q

Do you offer expedited or signature shipping?


A

Yes, we can offer expedited shipping options and signature required. Please email us at info@quiettownhome.com before placing your order to make arrangements.

Q

Do you accept returns or exchanges?


A

Yes! Quiet Town offers refunds (for the cost of product only) if we hear from you within 15 days of receiving the goods. Exchanges or store credit are available between 15-30 days of you receiving the goods. Sun Shower Curtains are final sale and cannot be returned.

Please visit the Returns and Shipping link below for more info.


Q

Do you ship internationally?


A

We do ship internationally. Shipping costs will automatically calculate during the checkout process. Please note that customs and duty fees are not included in our prices. These will be charged separately by the carrier service and are beyond our control. Rates vary per country. Please refer to shipping link below for more information.


Q

I live in Brooklyn. Is there a local pick up location? 


A

Unfortunately, due to COVID-19, our pick up location was forced to close. Hopefully we can offer local pick-up in the future, but for now, ordering on the website and shipping in our only option.


Q

Do you make custom-sized shower curtains?


A

Yes, we can make our curtains to your specifications. Email us at info@quiettownhome.com to enquire. Please include the style, color, dimensions and ship-to address for a quote. Please note that custom orders are Final Sale and cannot be returned.

Unfortunately, we cannot accommodate custom-sized rugs at this time.


Q

Can I use your shower curtains without a liner?


A

We recommend using a liner with our shower curtains. Canvas is naturally water-resistant which means that water will not leak onto your floor while showering, but it is not water repellent-- so mold will definitely grow over time. A liner will also make your Quiet Town curtain last a lot longer.
We make an EVA (non-toxic vinyl) option called Sun Shower curtains using the same Turkish brass grommets and design details as our canvas styles. The Sun Shower Curtains can also be used on their own.


Q

How do I clean my Sun Shower curtain? 

A

We recommend cleaning your Sun Shower curtain every 1 to 2 months depending on how hard your water is and how often the curtain is used. 

We have found the greatest success with Method All-Purpose surface spray and a soft brush. Lay your curtain dirty-side up in your bath or shower. Spray all over and scrub with light to medium pressure with your soft brush until the entire curtain is sudsy. You might feel a slight "resistance" against your brush at first rub (depending on how dirty your curtain is), keep working til the surface feels slick against your brush. Rinse and hang to dry.

Your curtain might not look completely brand new after cleaning but you will see great improvements.

Q

How do I clean my rug? 


A

Spot clean or machine wash cold and lay flat to dry for all sizes (as long as they fit in your machine). We don’t recommend tumble drying as the heat shortens the life-span of most things, so dry at your own risk. Rugs can also be dry cleaned.


Q

How do I clean my hooks? 


A

Brass will patina over time. You can use a metal cleaner, like Brasso, to polish the hooks to their original shine.


Q

Is there a "right" and "wrong" way to hang my Acadia S-hooks?

A

Yes, there is. We designed the hooks to hang from the smaller curve. This allows for enough of an opening for the hooks to pass along a standard 1" rod (a thinner rod is fine too). The larger curved end allows for movement as the curtain slides, and provides enough space for the curtain to sway without falling off the hook. 


Q

I have chrome hardware in my bathroom and your grommets are brass. Is this going to look OK?

A

We encourage you to mix your metals just like you would your jewelry. Some of our curtains are designed with nickel (a silver finish) grommets if you prefer. And if you’re totally unconvinced, we can make any curtain with your choice of brass or nickel grommets. Email us at info@quiettownhome.com. 

 

 

CONTACT

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SHIPPING & RETURNS

         info@quiettownhome.com          

WHOLESALE & TRADE INQUIRIES

sales@quiettownhome.com

 PRESS & PARTNERSHIP INQUIRES

press@quiettownhome.com